Overview

• On July 8, Canva confirmed a service outage primarily affecting its web platform, with many users unable to log in or save designs.
• Downdetector data showed 64% of reported issues stemmed from the web version and 9% from the mobile app, including more than 600 complaints in the U.S.
• This marks the third major disruption in just over a month following significant outages on May 26 and June 21.
• Canva’s support team is investigating the root cause and sharing real-time updates on its status page and social media.
• Rapid growth to 200 million monthly users and recent AI tool integrations have intensified pressure on the platform’s infrastructure.