Overview
- Minister François-Philippe Champagne announced a two‑year extension of Boileau’s appointment, now running until October 4, 2027.
- Boileau said he was honored to continue and pledged to keep working to improve service Canadians receive from the Canada Revenue Agency.
- He praised the minister’s 100‑day directive for CRA contact centres and said his office will scrutinize training, call‑back scheduling, artificial intelligence tools, staffing levels, and service quality.
- The Office of the Taxpayers’ Ombudsperson operates independently of the CRA, upholds service rights in the Taxpayer Bill of Rights, and reviews complaints to ensure fair resolution.
- Boileau reported complaint volumes nearing pandemic‑era levels and noted his office has just over 30 full‑time employees serving the country.