Overview
- Mexico City’s C5 reported 153,278 non‑procedent calls in the lead‑up to December 28, covering hang‑ups, children’s pranks, insults to operators, and misdirected transfers.
- C5 chief Salvador Guerrero Chiprés said improper December calls fell 21.5% year over year, with the daily average dropping from 9,308 in 2024 to 7,299 this month.
- Misusing emergency services is a crime under Article 211 of the CDMX Penal Code, punishable by three months to two years in prison and fines of 1,085 to 2,857 pesos.
- Sonora authorities logged 800,000 improper calls in 2024, and the state’s C5 urged parents to supervise children to prevent pranks on December 28.
- Officials warn that prank and other non‑procedent calls saturate 911 lines and divert ambulances and police from real emergencies, risking delays in critical response.