Overview
- Buyers discovered cars sold as 2026 models were recorded with 2025 build dates after delivery, prompting complaints on forums and direct customer contacts.
- BYD has acknowledged an administrative processing mistake, confirmed 1,265 customers were affected, and said it will offer a full refund with the option to repurchase a correctly documented vehicle.
- Before the public acknowledgement, many owners were offered AU$1,100 as a delivery-charge refund and some accepted that payment while others sought larger remedies or replacements.
- The Australian Competition and Consumer Commission reminded consumers that products must match their sale descriptions under the Australian Consumer Law and said businesses must properly remedy misleading or incorrect information.
- Affected owners say the error could influence insurance classification and future resale value, and BYD has said it will contact customers directly to resolve the issue which will shape its reputation as it expands in Australia.