Overview

• The online portal is now live nationwide for consumers following sustained complaints about postal service quality.
• Users can report issues by selecting categories such as letters, parcels or periodicals and by detailing branch or post station problems.
• The Federal Network Agency will regularly publish aggregated complaint numbers and reasons to increase transparency.
• Collected reports will be used to spot serious or repeated supply shortfalls and to trigger targeted regulatory action under the Post Act where necessary.
• Individual claims for lost or damaged items remain with the postal provider, as the regulator does not adjudicate compensation.