Overview

• Deputy Prime Minister Grozdan Karadjov ordered security camera footage to be examined for potential fines or warnings against Goldair Handling Bulgaria
• Goldair Handling Bulgaria maintains its staff acted professionally and without physical contact while enforcing the airline’s unilateral size limits
• On July 24 a female passenger was barred from boarding despite fitting her hand luggage into Ryanair’s measuring frame, triggering a widely shared emotional breakdown
• Eyewitness Nikolay Stefanov said passengers were threatened with flight cancellation if they did not board the shuttle bus without the distressed traveller
• Ryanair’s bonus scheme, which pays staff about €1.50 per flagged bag with monthly bonuses capped at €80, is under scrutiny as the airline weighs adjustments