Overview

• Sixteen-year-old Evi McCormick says a Southcenter Mall employee refused to print 'Charlie Kirk' on her bear’s birth certificate and threw the certificate away.
• The teen says she handed her payment card to a friend and walked away from the register after the exchange.
• Build-A-Bear initially offered the family a $20 gift card before following up days later with a phone apology.
• Corporate told reporters the incident should not have happened and committed to retraining staff in Seattle and nationwide.
• A sign at the Tukwila store discourages 'indecent or distasteful' names, and the on-site manager referred questions to corporate when visited by KING 5.