Overview
- Drivers can schedule a hearing through BOTI, the City’s WhatsApp at 11-5050-0147, which sends a unique emailed link for the videoconference.
- Sessions last up to 20 minutes, require a valid ID, are recorded, and produce an acta and a resolution that is added to the electronic case file.
- Only users with pending fines can enter virtual hearings, and the system issues warnings about forfeiting the voluntary-payment benefit or lacking documentation.
- Coverage indicates weekday availability from 8:00 to 20:00 and access from any device, while earlier guidance listed BOTI attention as 8:00 to 19:30.
- Existing options to check and pay fines via the City website, in person, or BOTI remain in place as the government expands digital resolution tools.