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BT Openreach Faces Complaint Over Telegraph Pole Installed Two Metres From Matlock Home

Openreach says it follows planning rules, with a review under way.

Overview

  • Tracey Crarer says an 8m (26ft) pole erected last summer sits about two metres from her living-room window and overhangs her garden with cables.
  • She reports a strong creosote smell, spoiled views toward Riber Castle, and bird fouling on laundry she cleans for holiday lets.
  • Crarer says Openreach closed her case after a desktop review, has not sent an engineer to inspect, and told her she must fund any relocation.
  • The pole was installed to connect five nearby properties, according to Crarer, who says her home is not among them.
  • Derbyshire county councillor Sue Burfoot backs the resident and calls the siting poor practice, while an Openreach spokesperson says the firm is looking into the concerns.