BT Fined £2.8m for Failing to Provide Contract Details to Over a Million Customers

Ofcom mandates refunds and compliance measures after BT's EE and Plusnet brands violated consumer protection rules.

At least 1.1 million customers were affected by missing contract information from BT's EE and Plusnet services.
Ofcom's investigation revealed BT knowingly missed the compliance deadline, saving costs at the expense of customers.
BT must refund exit fees to former customers and offer current customers the option to cancel without charges.
The fine was reduced by 30% due to BT's admission of liability and agreement to settle the case.
BT has three months to ensure all sales channels comply with the required contract information rules.