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BT Fined £17.5m for Catastrophic Emergency Call Outage

Regulator Ofcom cites BT's inadequate preparedness and response to the 10-hour disruption affecting 14,000 emergency calls.

  • The outage on June 25, 2023, disrupted 999 and 112 emergency services for nearly 11 hours.
  • Ofcom found BT lacked sufficient warning systems and adequate disaster recovery procedures.
  • The incident also affected text relay calls, impacting users with hearing and speech difficulties.
  • BT's disaster recovery platform struggled to handle the demand, exacerbating the outage.
  • BT has since taken steps to address the issues and improve the resilience of its emergency call system.
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