BT Fined £17.5m for Catastrophic Emergency Call Outage
Regulator Ofcom cites BT's inadequate preparedness and response to the 10-hour disruption affecting 14,000 emergency calls.
- The outage on June 25, 2023, disrupted 999 and 112 emergency services for nearly 11 hours.
- Ofcom found BT lacked sufficient warning systems and adequate disaster recovery procedures.
- The incident also affected text relay calls, impacting users with hearing and speech difficulties.
- BT's disaster recovery platform struggled to handle the demand, exacerbating the outage.
- BT has since taken steps to address the issues and improve the resilience of its emergency call system.