Overview

• Allison Kirkby said AI advances may push cuts beyond the 40,000–55,000 roles already slated for elimination by 2030
• She signalled that continued undervaluation of Openreach could force BT to spin off its network infrastructure arm
• BT has rolled out generative AI across sales and customer service, with EE’s virtual assistant Aimee handling up to 60,000 interactions a week
• Strong demand for fibre broadband and targeted cost reductions helped shore up full-year earnings and bolster cash flow
• BT is weighing a potential takeover of rival TalkTalk as part of its efforts to reshape the group’s portfolio