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BT CEO Sees AI Driving Deeper Job Cuts by Decade’s End

Openreach is not under active review for separation despite her caution that AI could unlock efficiency beyond the current £3 billion savings target

A view of BT Group logo displayed on BT tower, in London, Britain, July 21, 2023. REUTERS/Hollie Adams
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Allison Kirkby took over as chief executive of BT last year

Overview

  • Allison Kirkby told the Financial Times that advances in artificial intelligence could enable BT to cut more roles than the 40,000 currently planned by 2030
  • BT originally pledged to eliminate up to 55,000 jobs, including contractors, under a restructuring blueprint announced in 2023
  • The company’s strategy to strip out £3 billion of costs by the end of the decade may underestimate AI’s potential to shrink its workforce further
  • In an emailed response to Reuters, BT confirmed it is not actively pursuing a spin-off of its network arm, Openreach
  • Strong demand for fibre broadband and £900 million in cost savings helped shore up BT’s most recent earnings and cash flow, with Openreach resilience offsetting declines elsewhere