Overview

• Through a dedicated portal, customers can order new prepaid or postpaid SIM cards or port existing numbers for home delivery
• Applicants must complete a basic KYC form with their PIN code, full name and an alternate mobile number to receive an OTP followed by a self-KYC step before delivery
• The initiative targets users in rural or semi-urban areas where access to retail outlets is limited
• In April, BSNL lost 0.2 million subscribers and 1.8 million active users, while its VLR ratio fell to 61.4%, the lowest among major Indian telecom operators
• BSNL has yet to confirm whether the home delivery service will be offered free of charge, unlike similar services from Reliance Jio, Airtel and Vodafone Idea