Overview

• The incident occurred on July 31 when the 22-year-old realized minutes after disembarking in Marrakesh that her passport was still on her seat and she was not allowed to re-board.
• Ryanair states the passenger misplaced her passport onboard, that Marrakesh authorities denied entry, and that she was reaccommodated on the next available UK flight the same day.
• The traveler alleges she was questioned by Moroccan police, intimidated, and detained for about 11 hours, claims that remain unverified by independent authorities.
• Friends on the return flight reported finding the passport on the same seat, and Ryanair says the crew then handed it to Edinburgh Airport’s lost and found office.
• The passenger says it took over a month and a £30 fee to retrieve the passport and that attempts to lodge a complaint with Ryanair led to dead ends; Moroccan authorities were asked for comment.