Overview

• Freda Jackson, an octogenarian from Blackburn, says her 2018 Benidorm holiday was ruined by the presence of Spanish guests and entertainment tailored to locals
• Jackson reports that a system error at Thomas Cook altered her return flight dates without notice, forcing a 1,500-mile journey to Alicante
• Thomas Cook issued an apology, acknowledged the booking mistake and offered Jackson and her companion a goodwill gesture
• Jackson says she funded the trip with her pension, struggled with financing over 12 months and was assigned a hard-to-access room despite her request
• Susan Edwards, 69, meanwhile describes her all-inclusive TUI Corfu break as disappointing due to a lack of traditional English breakfast options