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British Gas Takes On 23,700 Tomato Energy Customers After Ofgem Step-In

Customers will be moved onto price-capped tariffs with credit balances safeguarded.

Overview

  • Ofgem confirmed on Sunday that 15,300 household and 8,400 business accounts from Tomato Energy were transferred to British Gas.
  • The regulator said energy supplies will continue without interruption and domestic credit balances are protected during the transition.
  • Transferred households will be placed on a competitive tariff under the energy price cap, and customers can switch without exit fees once the move is complete.
  • Tomato Energy had been barred from taking new customers in April over about £3 million in debts and was facing a proposed £1.5 million fine before collapsing last week.
  • Centrica chief executive Chris O’Shea called the collapse the 31st supplier failure since 2021 and urged tougher financial resilience rules, ring‑fencing of customer funds, and greater transparency from Ofgem.