Overview

• Applications open at 9am on Wednesday, October 1, via the British Gas Energy Trust portal for existing British Gas credit and prepayment customers.
• Eligibility bands require energy debt of £50–£2,000 for prepayment meters or £250–£2,000 for credit accounts, plus proof of money guidance received within the last six months.
• Grants are paid to suppliers to clear arrears in full with no cash awards or part payments, and applications on closed accounts are not accepted.
• Cases are typically reviewed in four to six weeks, with successful credits taking up to two additional weeks to appear on customer accounts.
• The reopening coincides with Ofgem’s 2% price-cap rise to £1,755 a year, as Centrica highlights a £140m voluntary support package and says 6,000 customers were helped last year.