Overview

• Applications open at 9am on Wednesday, October 1, for British Gas credit and prepayment customers seeking up to £2,000 to clear arrears or help with bills.
• The reopening coincides with Ofgem’s 2% price‑cap increase from October 1, taking a typical annual bill from £1,720 to £1,755.
• Eligibility requires energy debts of £50–£2,000 for prepayment meters or £250–£2,000 for credit accounts, with applicants living in England, Scotland or Wales.
• Applicants must provide proof of advice received within the last six months or use the fund’s budgeting tool, supplying a letter plus a financial statement or personal action plan.
• Awards are processed in four to six weeks and posted as account credits within up to two weeks, with no partial arrears payments, no closed‑account applications, a £1,700 arrears cap for the Individuals and Families Fund, and no repeat grants within 12 months.