Overview

• Applications opened at 9am on October 1 for British Gas credit and prepayment customers seeking help with arrears.
• Grants of up to £2,000 are available, with eligibility requiring money‑advice support in the past six months or use of the Trust’s budgeting tools.
• Qualifying debt thresholds are £50–£2,000 for prepayment meters and £250–£2,000 for credit accounts.
• The relaunch coincides with Ofgem’s 2% price‑cap rise, taking a typical annual dual‑fuel bill from £1,720 to £1,755, roughly £35 more.
• British Gas cites £140 million in customer support since 2021, with over £4.2 million paid last winter, and a separate Individuals and Families Fund offers up to £1,700 for eligible non‑British Gas customers or those declined elsewhere.