Overview

• The review was prompted by complaints from municipalities, law enforcement, and emergency services about rising costs and lack of financial transparency at E-Comm, the non-profit managing B.C.'s 911 system.
• Public Safety Minister Garry Begg stated the review aims to ensure the effectiveness and sustainability of 911 services for the future.
• Premier David Eby had previously committed to initiating this independent study during a September address to the Union of B.C. Municipalities.
• The union representing emergency communications workers supports the review, citing long-standing concerns about governance, staffing, and accountability at E-Comm.
• The province has assured that 911 services will remain operational during the review process, and recommendations for improvements will follow the study.