British Columbia Announces Review of 911 Services Over Cost and Transparency Concerns

The independent study will examine E-Comm's financial practices and governance to ensure long-term sustainability and accountability.

The review was prompted by complaints from municipalities, law enforcement, and emergency services about rising costs and lack of financial transparency at E-Comm, the non-profit managing B.C.'s 911 system.
Public Safety Minister Garry Begg stated the review aims to ensure the effectiveness and sustainability of 911 services for the future.
Premier David Eby had previously committed to initiating this independent study during a September address to the Union of B.C. Municipalities.
The union representing emergency communications workers supports the review, citing long-standing concerns about governance, staffing, and accountability at E-Comm.
The province has assured that 911 services will remain operational during the review process, and recommendations for improvements will follow the study.