British Airways Faces Criticism Over Business Class Meal Changes
The airline's new brunch service and reduced evening meals have sparked backlash from frequent flyers, who claim the changes are cost-cutting measures.
- British Airways has introduced a brunch menu on long-haul flights departing between 8:30 am and 11:29 am, replacing the traditional lunch service.
- The new menu includes items like cheese frittatas and Belgian waffles, while previous options like grilled halibut and chicken wellington have been removed.
- Evening flights departing after 9 pm will now offer a simplified meal service, eliminating starters and reducing dessert options.
- Frequent flyers have expressed dissatisfaction, viewing the changes as a downgrade and accusing the airline of prioritizing cost-cutting over customer experience.
- British Airways maintains that the changes were made in response to positive feedback and are part of a broader £7 billion investment in the brand.