Overview

• A booking mix-up on June 12 led at least 12 crew members to stay at Motel Mo.om instead of the intended Mo.om Hotel.
• Staff encountered bondage-themed décor, witnessed drug deals, prostitution and a 24-hour orgy, and reported finding suspicious fluids in their rooms.
• Sleep deprivation forced the affected crew to miss shifts the next day, though no British Airways flights were delayed.
• British Airways re-accommodated the team in approved lodging and returned them to their scheduled flights.
• The airline has launched an urgent investigation into its accommodation procedures to prevent a repeat of the incident.