Overview

• British Airways has implemented AI systems to optimize flight operations, including rerouting for weather, managing connections, and improving gate assignments.
• In Q1 2025, 86% of BA flights from Heathrow departed on time, marking the best performance in the airline's history.
• The AI-driven improvements are part of a broader £7 billion investment by parent company IAG, which includes IT upgrades, new apps, and hiring 600 additional staff at Heathrow.
• New AI tools have significantly reduced delays, saving thousands of hours for passengers by streamlining operations and minimizing disruptions.
• Despite progress, challenges persist, with prolonged delays still exceeding pre-pandemic levels and upcoming summer travel expected to test the system's resilience.