Overview
- Which? gave Britannia a 44% customer score and just one star out of five for bedroom and bathroom quality.
- Coaching Inn Group led the large chains with an 81% customer score and an average room price of about £128.
- JD Wetherspoon placed fifth and was the only chain to earn a Which? Great Value badge, with rooms averaging around £70 a night.
- Premier Inn fell to seventh in the large-chain table and lost its Which? Recommended Provider status, with an average stay priced at roughly £94.
- The survey assessed cleanliness, customer service, breakfast quality, bed comfort, value and description accuracy, with InterContinental close behind on 80% but marked down on value given average stays above £300.