Overview
- The new recovery tool is available from November 23 on an optional basis, with adoption required for all Pix participants starting February 2, 2026.
- MED 2.0 traces the path of funds beyond the first receiving account and shares those findings with involved institutions to enable returns within up to 11 days after a user contests a transfer.
- A contestation button, live in banking apps since October 1, lets customers initiate fraud claims digitally without contacting support.
- Procedures set by the Central Bank include case analysis within up to 7 days, refunds within 96 hours when funds are available, and repeated partial recoveries for up to 90 days.
- Institutions must apply preventive blocks of up to 72 hours when fraud is suspected, a measure the Central Bank says should curb the use of intermediary accounts and deter schemes.