Overview

• The feature will be available to all Pix users through their banks’ apps starting Wednesday, Oct. 1, according to the Central Bank.
• Users file disputes entirely online, triggering instant notice to the recipient institution to block available funds, with partial blocking allowed.
• Banks on both sides of the transaction have up to seven days to analyze each claim under the new workflow.
• If fraud is confirmed by both institutions, restitution must be credited to the victim within 11 days of the contestation.
• The mechanism covers fraud, scams and coercion only, excluding commercial disputes, remorse or mistaken Pix key entries, as part of wider September security measures for Pix.