Overview

• The Verbraucherzentrale Brandenburg's Digimobil program has become a key resource, logging over 65,000 kilometers and visiting 32 locations monthly in 2024.
• The two existing units assisted more than 4,150 consumers last year, addressing energy billing errors, price hikes, contract traps, and other issues.
• Since its 2019 launch, the program has supported over 14,000 consumers with consultations and brief information services.
• Plans are underway for a third Digimobil to operate cross-border in the German-Polish region, aligning with European integration goals and political commitments for 2024–2029.
• Saxony-Anhalt has launched its own mobile advisory service, modeled after Brandenburg’s successful Digimobil initiative, to address rural consumer needs.