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Boots Warns Advantage Card Holders Their Points Expire After 12 Months of Inactivity

More than 17 million UK members risk losing balances valued at 1p per point.

Overview

  • Keeping an account active requires scanning the card during a purchase in store or online, as inactivity triggers automatic loss of points after a year.
  • Customers can check balances on till receipts or via My Account in the app or online, and they can pay with points at staffed or self-checkout tills when they have enough to cover the full item price.
  • Reported earn rate stands at three points per £1, with extra options such as birthday double points and the ability to earn on Deliveroo and Uber Eats orders by adding an Advantage Card number at checkout.
  • Boots says most members redeem twice a year, with many saving for at least six months and a significant share spending balances during the festive season.
  • Finance guidance cited in coverage notes accounts left inactive for four years may be closed.