Overview
- The October 4 confrontation occurred at the Washington Parade Aldi in Bootle, where longtime customers Anthony and Regina Taylor were asked to unload their full trolley.
- Aldi reiterates that all products must be scanned at the till and says abusive behaviour toward staff is not tolerated.
- Anthony Taylor says they usually place one of each bulk item on the belt and declare quantities, but he refused to empty the trolley due to osteoarthritis.
- Taylor acknowledges telling security to “get your f*****g hands off me” during the exchange and says he told a staff member she needed “Specsavers.”
- The couple remain barred as of November 2 and are seeking an apology, while Aldi says staff were unaware of Taylor’s back issue and that assistance is available when needed.