Overview
- The October 4 dispute at the Washington Parade store began when checkout staff told Anthony and Regina Taylor to unload their entire trolley.
- The couple say they usually place one of each bulk item on the belt and declare quantities, and Anthony, who has osteoarthritis, refused to empty the trolley.
- Anthony told a staff member she should go to Specsavers and later admitted swearing at security, though the couple deny being abusive to staff.
- Aldi says it does not tolerate abuse toward colleagues and reiterated that all products must be scanned, adding staff were not aware of Anthony’s back problem but can offer assistance.
- The Taylors remain barred from the Bootle branch, and they are seeking an apology and the chance to resume shopping at their local store.