Overview
- The couple were told to leave the Washington Parade, Bootle store on October 4 after refusing a request to empty their full trolley at the till.
- Anthony and Regina Taylor say they usually place one of each bulk item on the belt and tell the cashier the quantities to be scanned.
- Anthony, who says he has osteoarthritis, made a “Specsavers” comment to a staff member and later admitted shouting “get your f****** hands off me” when security intervened.
- Aldi says staff were subjected to verbal abuse, reiterates that all products must be scanned at the point of sale, and notes colleagues can assist customers who need help.
- The Taylors say they want an apology and to return to their local store, but reporting indicates they remain barred as public reaction to the dispute is divided.