Overview
- On Monday at Battersea Power Station, 30 to 40 visitors with Wowcher vouchers were denied entry after specific time slots were oversold.
- Neon cited a booking system error and said safety-led capacity limits meant some visitors could not be admitted at their original time.
- Wowcher said the overbooking resulted from a system error on Jurassic World’s side and pledged full refunds to affected customers.
- Neon said it is contacting visitors to rebook into alternative sessions or issue refunds and is reviewing its booking processes.
- Parents reported distressed children and alleged voucher holders were turned away while full-price ticketholders were admitted.