Overview

• Sue Batters paid over £3,000 for a three-day Disneyland Paris package through Times and Travels UK, only to discover on the final day that supplier-cancelled passes barred entry
• Park staff directed the family to contact the agency when their tickets failed at the Walt Disney Studios Park entrance, where they learned a two-day-old cancellation resulted from a £497 discrepancy
• With no reimbursement in hand, the family purchased replacement day passes for £650 at the gate under the promise of a refund
• Times and Travels UK has apologised and admitted that its supplier cancelled the day passes without notice, proposing £459 plus two £100 instalments in lieu of a lump-sum repayment
• The Batters family is invoking their rights under the Package Travel Regulations and may escalate their claim through trade bodies or small claims court if the full refund is not forthcoming