Overview

• Kristin Milchanowski joins BMO from EY, where she was a global innovation partner focused on AI and quantum technologies.
• Her role will include overseeing AI, analytics, robotics strategies, and data governance across the bank.
• BMO aims to use AI to differentiate its digital services from competitors, enhancing customer service and risk management.
• The Bank of Canada has highlighted both the benefits and potential operational risks associated with increased AI adoption in the financial sector.
• Milchanowski's appointment is part of BMO's broader investment in AI, building on its established culture of innovation and accountability.