Overview

• The app launched on June 9 and is available for download on both Android and iOS.
• Users can file a complaint in under five clicks by uploading a photo, tagging its location and adding a brief description.
• Complaints are sent straight to the road department with an option to escalate if a pothole remains unfixed beyond the 48-hour target.
• A dedicated WhatsApp chatbot lets residents register issues using Marathi or English keywords at 8999228999.
• The BMC has earmarked Rs 154 crore for monsoon pothole repairs on asphalt roads and has concretised 1,333 km with 700 km more planned under its Rs 17,000-crore project.