Overview

• The civic body published a four-zone rollout plan and invited bids, with the first phase covering KEM, COE Rare Diseases, Kasturba, ENT, Eye, TB and Leprosy hospitals.
• Integration with hospital management systems and external scheme portals will automate patient identification, eligibility checks, treatment authorization and claims processing.
• Coverage will consolidate access to ABPMJAY, MJPJY, Rashtriya Arogya Nidhi, the Health Minister’s Discretionary Grant and ESIC under one digital gateway.
• Officials say the system aims to cut out-of-pocket costs for patients while enabling faster claim settlements, digital claim tracking and real-time monitoring for transparency.
• The tender outlines mobile and web apps, quality-based vendor selection and a five-year contract structure with a 3–5% commission linked to claim settlements.