Overview

• A Gurugram woman and her son were robbed at gunpoint by a BluSmart cab driver during a ride from Airia Mall to Sector 86 on Friday night.
• The driver, Sonu Singh, forced the woman to transfer ₹55,000 via UPI and stole her bag before abandoning them on the roadside.
• Police arrested the driver within 24 hours, aided by BluSmart's detailed driver records; the gun used in the robbery was later found to be fake.
• BluSmart expressed deep regret over the incident, highlighting its existing safety measures, including background checks and facial recognition, while announcing plans for further driver training and enhanced protocols.
• The company has assured the affected family of full support and emphasized its commitment to rebuilding trust and ensuring rider safety.