BJP Leaders Criticize Air India for Poor Service and Broken Seats

Jaiveer Shergill and Shivraj Singh Chouhan express dissatisfaction with Air India's service, prompting an apology and investigation by the airline.

BJP spokesperson Jaiveer Shergill criticized Air India on social media, describing it as the 'worst airline' due to broken seats, unhelpful staff, and poor customer service.
Union Agriculture Minister Shivraj Singh Chouhan also reported being assigned a broken seat on a recent Air India flight, calling the practice unethical.
Air India issued apologies to both leaders and assured them that the issues would be addressed promptly.
The Directorate General of Civil Aviation has requested a report on the incident involving Shivraj Singh Chouhan's broken seat.
While some social media users supported the criticism, others defended Air India, citing ongoing improvements under Tata's management since its acquisition in 2022.