Overview

• BJP spokesperson Jaiveer Shergill criticized Air India on social media, describing it as the 'worst airline' due to broken seats, unhelpful staff, and poor customer service.
• Union Agriculture Minister Shivraj Singh Chouhan also reported being assigned a broken seat on a recent Air India flight, calling the practice unethical.
• Air India issued apologies to both leaders and assured them that the issues would be addressed promptly.
• The Directorate General of Civil Aviation has requested a report on the incident involving Shivraj Singh Chouhan's broken seat.
• While some social media users supported the criticism, others defended Air India, citing ongoing improvements under Tata's management since its acquisition in 2022.