Overview
- Binance, which confirmed Wednesday it fixed the problem, said Esteban Bullrich regained full control of his account.
- Bullrich said ALS changed his appearance and the platform’s facial recognition stopped recognizing him for five months, blocking access to his funds.
- After he reported that normal support channels failed, his public post on X drew a reply within hours and the company escalated the case as an accessibility failure.
- Binance acknowledged the lapse and said it is strengthening accessibility standards and direct support for users who need tailored help.
- The company will partner with the Esteban Bullrich Foundation on a USD 150,000 donation for ALS efforts in Argentina, underscoring wider calls for non-biometric fallback options on finance apps.