Overview
- The order applies across all government tiers from gram panchayats to state departments, including police stations.
- Officials must be present in their offices on the designated days to meet citizens, listen sensitively, and work toward prompt resolution.
- All offices are instructed to provide visitor amenities such as seating, drinking water, and toilets on these days.
- Each office will maintain a complaint register with continuous monitoring to track and ensure accountability for grievance resolution.
- Citizens have been invited to submit suggestions on the system through January 10 before statewide implementation begins on January 19.