Overview
- The Bundesgerichtshof, which ruled on Thursday, July 16, 2026, overturned an Oberlandesgericht Düsseldorf decision and ordered FitX to stop showing a prominent 'pause your contract' button on its cancellation confirmation page.
- The court said the confirmation page must serve solely to collect the data required for the termination and to submit the termination declaration under rules in the BGB two‑stage online termination procedure.
- FitX said it will comply and has already changed its cancellation page after the BGH issued an injunction ordering the company to cease the disputed practice.
- The ruling limits a common retention tactic where sites place large, colored buttons or alternative offers above the actual cancellation form, a layout that the court found can dissuade users from completing a termination.
- The decision is broadly transferable to other online subscription services, exposing digital providers to injunctions or consumer‑protection warnings if they keep similar final‑page designs and signaling closer scrutiny by consumer groups.