Overview

• Jon Hetherington missed a Beyoncé concert in August because his airline couldn't accommodate his electric wheelchair.
• After Hetherington's story spread online, Beyoncé's team reached out to make amends.
• Beyoncé arranged for Hetherington to attend a September show in Texas with full wheelchair access.
• Hetherington said his experience highlights broader lack of inclusivity for disabled travelers.
• Advocates say airlines need to improve wheelchair access to address discrimination.