Overview
- BEST announced the special campaign on Thursday to address a wave of consumer complaints about unexpectedly high or sudden electricity bills after smart meters were installed.
- The undertaking published a ward-by-ward schedule for staffed Smart Meter and Billing Help Desks running between September 28 and October 9 where customers can present their latest smart‑meter bill and identity proof.
- Technical teams will inspect meters in the consumer’s presence and install independent check meters when accuracy is disputed so officials can compare readings and determine if a fault exists.
- Assigned officers will review complaints using standard operating procedures, offer on-the-spot bill explanations, help customers use the miBEST app, explain Time of Day tariff effects, and collect formal feedback after resolution.
- The drive builds on wider meter-replacement scrutiny that began this year and could lead to billing adjustments or further probes if check meters show discrepancies, making outcomes and consumer refunds the key items to watch.