Overview
- An internal letter from ITDZ chief Maria Borelli warns that the hotline in its current form is threatened after the 2018 operating contract expired at the end of 2022.
- The IT service provider has continued running 115 on old terms since the lapse, which has put the project into the red.
- A spokesperson for State Secretary for Administrative Modernization Martina Klement says the basic operation is not endangered and most funding is already secured.
- Officials report that a follow-up contract has been drafted and agreed internally, though limits to the current service scope remain possible.
- The 115 number serves as Berlin’s central line for administrative questions such as Bürgeramt appointments and residence registration.