Overview

• More than 180,000 appointments were issued in July 2025, about 13% higher than a year earlier, with daily slots rising to over 7,700.
• In July, 81.2% of people seeking a slot within 14 days secured one, up from around 60% the previous year.
• Average waiting time fell to 27 days in July 2025 compared with 33 days a year earlier.
• Monthly appointment inquiries to hotline 115 declined to around 27,000 after peaking at up to 40,000.
• Berlin reports over 400 services available fully online, while first-time ID and passport applications still require in-person visits, with added capacity from new staff, a 20-person floating pool, a recruitment service, and a recently opened office in Marzahn-Hellersdorf.