Overview
- Residents can now obtain registration certificates, certificates of conduct, vehicle document address changes, trade register inquiries, PIN resets, and online ID activation without booking in advance.
- Collecting passports, national ID cards, or driver’s licenses is now possible without an appointment at all Bürgerämter across Berlin.
- The Senate and district offices are standardizing a mix of walk-in and appointment-based services to meet clear customer demand.
- If staff cannot process a walk-in immediately, a near-term appointment will be arranged and visitors should plan for potential waiting times.
- Officials urge residents to check location capacity in advance, while more than 400 services remain available via the Service-Portal as digital offerings continue to expand.