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4d ago

BER Restores Central Passenger System After Cyberattack With Phased Airline Reconnection From Monday

Security tests over the weekend cleared the way for a staged restart of passenger processing.

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Die Probleme im Betriebsablauf am Flughafen BER infolge eines Cyberangriffs vor mehr als zwei Wochen halten an. "Es kann weiterhin noch zu längeren Wartezeiten bei Check-in, Boarding und auch in der Gepäckausgabe kommen", erklärte eine Sprecherin.

Overview

  • Berlin Brandenburg Airport said the Collins Aerospace central platform came back online Sunday morning after outage repairs.
  • Airlines will be reconnected in stages starting Monday under a coordinated restart plan covering check-in counters and boarding gates.
  • During the outage, carriers relied on manual procedures, external devices, and self-service kiosks to keep operations moving.
  • Travelers may still face longer waits as airlines and ground handlers work through a backlog of delayed luggage, with passengers urged to file tracing reports and contact their carrier.
  • The September 19 cyberattack on the IT provider affected several European airports, causing early queues, delays, and some cancellations, though holiday-weekend traffic in Berlin was handled in an orderly manner.