Overview

• At the AI for Good Global Summit, Benioff told Atlantic’s Nicholas Thompson that AI will radically augment rather than eliminate white-collar roles
• He contrasted his optimism with Anthropic’s Dario Amodei warning that AI could cut up to 50% of entry-level white-collar jobs in the next five years
• In June, Salesforce revealed its AI tools now handle up to half of company tasks, driving productivity boosts across engineering, legal and customer support
• To give those gains time to settle, Salesforce has paused hiring for engineers, lawyers and customer service agents through the year
• The company is ramping up sales recruitment to satisfy growing customer demand for AI deployments, particularly among small and mid-size businesses