Bengaluru Techie Goes Viral for Using Zomato's Train Food Delivery Service

Sunny Gupta documented his experience of ordering food on a Mumbai-Pune train, highlighting the convenience and minor challenges of Zomato's innovative feature.

• Sunny Gupta, a Bengaluru-based techie, used Zomato's 'On Train' feature to order food during his Mumbai-Pune train journey, sharing the process in a viral X (formerly Twitter) thread.
• The service allows passengers to input their PNR number, select a delivery station, and receive meals directly at their train seat, with orders trackable and cancellable before preparation begins.
• Gupta humorously referred to the experience as 'revenge' on Zomato, as the delivery partner waited at the station while his delayed train arrived.
• Though impressed by the smooth delivery and polite service, Gupta noted a minor issue: the restaurant failed to include cutlery, despite instructions on the order.
• Zomato responded to Gupta's feedback, thanking him for showcasing the feature and promising to address the cutlery oversight with their restaurant partner.

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