Overview

• Janhavi Kshatriyas posted the video on Instagram on June 22, showing the driver’s persistent rearview mirror stare, an inappropriate religious comment and his attempt to unzip her handbag.
• She caught the driver red-handed after briefly stepping out to buy coffee powder and recorded him insisting he was 'moving the bag for safety' before blaming a random bystander.
• Rapido apologised publicly, reaffirmed its zero-tolerance policy on misconduct and says it has opened a formal investigation into the incident.
• The viral clip has intensified scrutiny of passenger safety standards in Bengaluru’s app-based auto services.
• Users and safety advocates are calling for stricter driver screening and enhanced accountability measures to protect women commuters.